Returns and Complaints

Returns and Complaints.

Filing a complaint
In order to make a complaint, please follow the steps below:

1. Return / complaint form
Fill out the return / complaint form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, product number and reason for complaint, date of purchase and occurrence of the defect.

2. Product shipment
When submitting a complaint, please send the product back with all its accessories and a copy of the purchase invoice. Without a document confirming the purchase in our store, the complaint will not be considered.

3. Shipping

Spain
The claimed product should be sent to the following address:
VIVA LA FASHION
Playa Padron 22
Laguna Village Shopping Center
29680 Estepona

Poland
The claimed product should be sent to the following address:
Viva la Moda
Krasickiego 10
72-500 Międzyzdroje
Poland


Warning! You can also contact our Customer Service Office, then we will collect the advertised product from you - office@vivalamoda.pl.


Acerca de la empresa
Under current law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address along with the returned product / products:

Spain
VIVA LA FASHION
Playa Padron 22
Laguna Village Shopping Center
29680 Estepona

Poland
The claimed product should be sent to the following address:
Viva la Moda
Krasickiego 10
72-500 Międzyzdroje
Poland

To the package with the statement and the returned product / products, also attach all the accessories received with it, as well as the receipt or invoice. The product and carton must be in perfect condition with the labels.

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